Return Policy

First of all, we sincerely apologize for any problems or inconvenience you may experience with your order. Customer satisfaction is our top priority, and we are fully committed to working with you to find the best possible solution.

We accept return requests within 30 days of the delivery date. If you experience any issues with your order, please contact us as soon as possible so we can review your case and assist you promptly.

To start a return or request assistance, please email support@pickyoball.com with your order number and details about the issue. Our team will respond and guide you through the next steps to resolve the situation quickly. 

We kindly ask customers to reach out to us for support and discussion before opening claims or disputes, as most situations can be resolved quickly through direct communication.

Damaged, Defective, or Incorrect Items

If your product arrives broken, damaged, defective, or incorrect due to production, manufacturing, or shipping issues, we will gladly review your case and offer a replacement or refund as soon as possible.

To help us resolve the issue quickly, please email us with:

• Your order number

• A brief description of the problem

• Clear photos showing the issue

Wrong Item or Order Error

If you received the wrong product, design, or size different from what you ordered, please contact us immediately. We will work with you to correct the mistake and arrange a replacement or appropriate resolution.

Quality Concerns

If you believe the product quality does not meet reasonable expectations due to manufacturing defects or printing issues, please contact us. Our team will carefully review the situation and provide a fair solution.

Items No Longer Wanted / Change of Mind

If you no longer wish to keep your item, please email support@pickyoball.com so we can better understand your situation. We value open communication and will do our best to work together toward a reasonable solution whenever possible.

Please note that personalized or custom-made items may have different return eligibility due to their made-to-order nature, unless there is a defect or production error.

Incorrect Shipping Information

If an incorrect shipping address was provided during checkout, please contact us as soon as possible. Address changes may only be possible before the order enters production or shipment.

Our Commitment

We genuinely care about your experience with PickYoBall and will always aim to resolve issues fairly, quickly, and respectfully. Your satisfaction matters to us, and our support team is always ready to help.

For any return or order concerns, please contact:
📧 support@pickyoball.com

For return requests submitted after 30 days from the delivery date, we may not be able to process a standard return or refund. However, we still encourage you to contact us via email. Our team will be happy to review your situation and may provide alternative solutions, special offers, or other forms of support whenever possible.